VIP Attendant, SummerStage, Central Park
POSITION SUMMARY
The VIP Attendant reports to the venue’s Facilities Manager (FM) and is responsible for creating a clean, orderly, safe, and attractive performing arts venue in Central Park, which hosts nearly 100 events throughout the summer. The VIP attendant/custodian will be responsible for providing high-level customer service and custodial duties for the company’s seasonal Members and VIPs. They will be responsible for creating a welcoming and clean environment.
Compensation: $17/hour
RESPONSIBILITIES
VIP Attendant responsibilities include, but are not limited to:
- Greet patrons as they enter the Members / VIP areas and advise them of all available services.
- Offer Members and VIP guests an exceptional level of customer service at all times by providing all guests with undivided attention.
- Be willing to offer assistance when asked to maintain customer satisfaction and engagement.
- Facilitate the operations related to the reception of the member areas by monitoring the cleanliness of the seating areas, table areas, and restrooms.
- Facilitate removal and disposal of trash in the assigned area before the opening of doors, during, and after all assigned events.
- To ensure all guest comments are noted and acted on, attend to guest concerns and feedback.
- Greet patrons as they enter the members / VIP areas and advise them of all available services, and offer assistance where required to maintain customer loyalty.
- Assist with other related tasks as assigned by FM or General Manager (GM)
- Act as an ambassador for the organization, answering questions for visitors about the Festival and CPF.
QUALIFICATIONS
- Must be 18 years or older
- Attention to detail regarding outdoor aesthetics
- Minimum of two (2) years work experience as a custodian or janitor
- Experience with physical work tasks, including sweeping, mopping and wiping
- OSHA cleaning certification a plus
- Experience with customer service or patron-facing work required, experience with VIP patrons a plus
- Productive and safe work ethic
- Willingness to work a flexible work schedule, including nights and weekends
- Excellent communication skills
- Ability to work well independently, as well as with others
- Extremely dependable, punctual, detail-oriented, and organized
- Ability and willingness to work in a fast-paced environment
- Ability and willingness to work outdoors and in all types of weather
- Ability and willingness to perform heavy lifting (50 pounds or more) as needed
- Ability and willingness to stand for extended periods and to occasionally climb stairs, stoop, kneel, crouch, or crawl
- Demonstrate good judgment and a professional demeanor
APPLICATION PROCESS DETAILS
The SummerStage season runs from May - October. Applications are reviewed pre-season (April – May) until positions are filled. Additional applications are reviewed as-needed as positions open during the season.
ABOUT CITY PARKS FOUNDATION
At City Parks Foundation (CPF), we are dedicated to invigorating and transforming New York City parks into dynamic, vibrant centers of urban life through arts, environmental education, sports, and community building programs for all New Yorkers. Our ethos is simple: we believe thriving parks mean thriving communities.
Community engagement includes Partnerships for Parks, a public-private program of City Parks Foundation and NYC Parks, which supports and champions a growing network of community leaders who care and advocate for the transformation of our neighborhood parks and the Parks and Open Space Partners-NYC coalition of conservancies and alliances. We also administer the NYC Green Fund, a regranting program for parks and open space nonprofits and grassroots organizations.
We produce SummerStage, the iconic free, outdoor performing arts festival in NYC, presenting world-class artists from across the globe and our own neighborhoods on our mainstage in Central Park and in local parks in all five boroughs, and our Swedish Cottage Marionette Theatre and roving PuppetMobile present marionette puppet theater throughout New York City.
We connect youngsters to nature in the urban environment through progressive, experiential teaching. Using parks as classrooms, we provide learning experiences and hands-on activities in urban forests, coastal areas, and gardens.
Free golf, tennis, track & field, soccer, and fitness programs bring high-quality instruction and equipment into areas where few organized athletic opportunities exist. We offer leveled training, year-round scholarship coaching, and special pro events.